Reference

What Governs Your Account on allwinph

These legal terms set out the rules that apply to your allwinph account — how we handle your data, what you agree to when you fund via GCash, Maya, or InstaPay, and the conditions under which access is available where local law permits.

Account eligibility rulesData and privacy rightsPayment terms — GCash, Maya, InstaPayJurisdiction-dependent accessHow to request changes
allwinph What Governs Your Account on allwinph
HOW WE HANDLE YOUR ACCOUNT

Data Handling, Security and Your Rights

Your account data is held securely and is used only to operate your allwinph account — identity verification, payment processing via GCash, Maya, or InstaPay, and fraud prevention. We do not sell your personal data to third parties. You have the right to request a copy of the data we hold, ask us to correct inaccuracies, or request deletion subject to our retention obligations under applicable Philippine law.

Data Retention We keep your account records for as long as required by Philippine legal and financial compliance obligations. After that period, records are deleted or anonymised from our systems.
Cookie and Session Data Session cookies track your login state and payment flow. You can manage cookie preferences from your browser, but disabling functional cookies may affect account login and GCash or Maya deposit screens.
Account Security Login is protected by OTP verification sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately and do not share the code.
Requesting Changes To update your registered name, phone number, or linked e-wallet, submit a request via the settings panel or email support. Identity verification is required before any change is applied.
CONTACT CHANNELS

Reach Us About a Legal or Policy Question

If something in our legal terms is unclear — or if you need to raise a data request, a payment dispute, or an account closure — our support team handles those directly. Contact us through the channel that works for you, and state your registered account email at the start of your message so we can pull your record without delay.

Team online

Live Chat

The chat widget is available from your account dashboard. Use it for urgent legal queries, payment disputes, or to flag a data concern tied to your active session.

Email Support

Send legal or data-related requests to our support address listed in your account settings. Include your registered name and the specific policy section you are querying.

Account Settings Panel

Data correction requests and consent updates can be initiated directly from the settings panel in your account. Changes take effect after our verification step confirms your identity.

Common Legal Questions From Philippines Players

These are the questions we get most often about our terms, your data rights, and how legal rules apply to your account. If your question is not here, reach us via live chat or email from your account.

Account access is available to eligible individuals where permitted under applicable Philippine law. You confirm legal eligibility when you complete registration — we cannot make that determination on your behalf.

We collect identity details at registration, payment records tied to your GCash, Maya, or InstaPay transactions, and session activity used for fraud prevention and account security. Nothing beyond what operating your account requires.

Yes. Submit a data access request through the settings panel or via email support. We will verify your identity first, then provide a summary of the personal data linked to your account.

Raise the dispute through live chat or email, including the transaction reference from your GCash, Maya, or InstaPay record. Our team reviews payment disputes and responds with findings before any reversal or release is processed.

Any verified balance is returned to your nominated GCash, Maya, or InstaPay wallet after the account review concludes. Disputed funds are held until the review is complete.

Yes, these terms are governed by applicable Philippine law. If a dispute cannot be resolved through our support process, it may be referred to the appropriate legal forum under Philippine jurisdiction.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.